Frequently Asked Questions About Help Me Techs!

Do You Just Fix Broken Computers?

No...we do User Care too! A lot of the time, we help by showing you how to do something with your computer that you have never done before. And since computers are all we do, we have seen pretty much everything that can been seen. Printers that stop working. Help sending emails. Help printing photos at WalMart or Walgreens. Or help sharing a printer on a home network. Maybe you just bought a computer and have no idea where to get started. Really, we are just as much here to help you as we are to repair your computer. Or whenever you are angry, confused, perplexed, or frustrated at your computer...that's when you should call us. Right before you walk away. If we can't help with your issue it won't cost you anything. What do you have to lose?

We might be able to help you for as little as $5. Seriously. Take our free 10 minute Test Drive if you don't believe it! Pay your electric bill AND get your computer fixed.

But I Love Being Frustrated & Angry With My Computer. Should I Still Call?

No. If you love the feeling of anger and frustration and that feeling of helplessness that unanswered computer questions leave then you should not call. We don't want to take that away from you because our customers are always happy, relieved, and excited to know that they now have someone to call for all their "quick computer questions."

I'm "Computer Challenged". Will I be able to use this?

Yes, our software has passed numerous standardized software tests. These tests include the difficult "Are you sure I'm not going to wreck something?" Mom Test, the "How can we overcomplicate this?" Dad Test, even the most rigorous test: "Now I do what with the what?" Grandma Test! We are pleased to report that we have yet to have anyone not be able to use our service! It's really that easy!

Is it Safe?

You Bet! It uses the same SSL encryption technology that secures websites when you make purchases online. It doesn't get any safe than that!

What about my private information stored on my computer?

When our technician is connected to your computer you will be able to see everything that is going on. You will see your screen change, programs open & close, you will even see your mouse pointer move. Should you be concerned at any time, you may click on your mouse button to take control back away from the technician.

Once I install your widget, can you connect when I without my permission?

No, absolutely not! The only time we can connect to your computer is when you physicaly go to our website and run the widget. Beyond that, our technicians require you to give them your Client ID which changes every visit to our website. There is no possible way for us to get into your system after your web browser moves away from our Launch webpage. None, whatsoever.

Can I uninstall your widget after we are finished?

Absolutely! Go to Tools-->Manage Add On's and delete our widget! It's really that safe and simple.

Here is What Our Customers Say:

John in Florida says "...It's the new way of computer help...better than having someone come to your house. Try it - you will like it..."

Tim in Ohio says "...I call them and they help us instantly when we have our problems! I love not having to wait for a tech to arrive at our office..."

Susie in Florida says "It' was AWESOME! I called. They connected. It's fixed! And quick! It was just like having a tech sitting here!"

Jim in Ohio says "...I called and 45min later you had FIXED what I wasted months trying to fix myself..."

Ken in Kentucky says "...they took care of my issue in 30 minutes...a fraction of the cost of what a geek would have charged..."

Mark in Ohio says "...that was the best $20 bucks I've spent. I should have called you first...It's nice having someone to call when I'm stumped."